Privacy Policy

This Privacy Policy explains how rentcarinibiza.com collects, uses, stores, shares, and protects personal data when you visit rentcarinibiza.com, request information, make a booking, rent a vehicle in Ibiza, or otherwise interact with our services. As a car rental business operating in Ibiza, we process personal data to manage reservations, verify eligibility to rent, deliver vehicles, handle payments, comply with legal obligations, and improve the performance and security of our website.

We are committed to processing personal information lawfully, fairly, and transparently in accordance with applicable privacy and consumer laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Spanish data protection rules, and related e-commerce regulations. By using our website or booking our services, you acknowledge the practices described in this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection law, rentcarinibiza.com is the controller of the personal data collected through this website and in connection with our car rental services in Ibiza. References in this Privacy Policy to “we,” “us,” and “our” mean rentcarinibiza.com.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us through the contact methods published on our website or by email at privacy@rentcarinibiza.com.

2. Personal Data We Collect

2.1 Information you provide directly

We may collect the following categories of personal data when you complete forms, request a quote, make a booking, or communicate with us:

• Full name
• Email address and telephone number
• Billing and payment details
• Pickup and return dates, locations, and booking preferences
• Driver information, including date of birth, driving licence details, and country of issue
• Passport, national ID, or other identification details where required by law or rental operations
• Special requests, correspondence, and customer service communications

2.2 Information collected automatically

When you use our website, we may automatically collect technical and usage information such as:

• IP address
• Browser type, operating system, and device information
• Pages visited, time spent on the site, and referring URLs
• Cookie identifiers and similar online tracking data

2.3 Information from third parties

We may receive information from payment processors, booking platforms, analytics providers, advertising partners, fraud prevention services, and public authorities where necessary to validate bookings, prevent misuse, comply with regulations, or respond to legal claims.

3. Purposes of Processing and Legal Bases

We process personal data only where we have a valid legal basis. Depending on the circumstances, we rely on one or more of the following bases: performance of a contract, compliance with legal obligations, legitimate interests, and consent.

4. Rental-Related Data and Key Customer Conditions

Because rentcarinibiza.com provides vehicle rentals, certain personal data is necessary to determine whether a customer may lawfully and safely rent a car. We may request proof of identity, driving entitlement, age, and payment method before releasing a vehicle.

4.1 Age and licence requirements

Drivers must meet the minimum age and driving experience requirements shown at the time of booking or vehicle collection. As a general rule, renters must hold a valid driving licence recognized in Spain and may be required to have held that licence for a minimum period. Additional age restrictions or young driver fees may apply for certain vehicle categories.

4.2 Payment, deposits, and liability

We may process payment card details to secure reservations, collect rental charges, and authorize a security deposit. Customers may be liable, subject to the rental agreement and any purchased protection products, for traffic fines, tolls, fuel charges, excess cleaning, late returns, administrative costs, and damage or loss caused during the rental period. Personal data may be used to document incidents, process insurance matters, and recover unpaid amounts where legally justified.

4.3 Cancellation and no-show handling

If you cancel a booking, we will process the information required to apply the cancellation terms displayed at booking. Depending on the rate selected, cancellations may be free up to a stated deadline, partially refundable, or non-refundable. If a customer fails to arrive without notice, we may classify the booking as a no-show and retain applicable charges in accordance with the agreed terms and applicable law.

5. Cookies and Similar Technologies

rentcarinibiza.com uses cookies and similar technologies to make the website function properly, remember user preferences, understand visitor behavior, protect against abuse, and, where permitted, deliver relevant marketing.

5.1 Types of cookies we may use

• Strictly necessary cookies: required for core website functions such as navigation, security, and booking form operation.
• Analytics cookies: help us understand how visitors use the website so we can improve content and performance.
• Functional cookies: remember preferences such as language or form selections.
• Advertising cookies: may be used by us or third parties to measure campaigns and show relevant ads.

Where required by law, non-essential cookies are used only after obtaining your consent. You can manage cookie preferences through your browser settings or our cookie banner, although disabling some cookies may affect website functionality.

6. Third-Party Services and Data Sharing

We do not sell personal data. However, we may share information with trusted third parties when necessary for business operations, legal compliance, or service delivery. These third parties may include:

• Payment processors and banks
• Website hosting providers and technical support vendors
• Analytics and advertising platforms
• Booking engine or reservation management providers
• Insurance companies, roadside assistance providers, and claims handlers
• Professional advisers such as accountants, lawyers, and auditors
• Public authorities, courts, or law enforcement where required by law

When third-party service providers process data on our behalf, we require them to use appropriate safeguards and process data only for specified purposes. Some providers may store or access data outside the European Economic Area. In such cases, we rely on appropriate transfer mechanisms, such as adequacy decisions or standard contractual clauses, where required.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods depend on the type of data and the reason for processing. For example, booking and invoice records may be retained for accounting and tax compliance; identification and rental documents may be retained for legal, fraud prevention, and dispute resolution purposes; and marketing data may be retained until you withdraw consent or object to processing. When data is no longer needed, we will delete it or anonymize it in a secure manner unless longer retention is required by law.

8. Data Security

rentcarinibiza.com implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption where appropriate, secure hosting environments, limited staff access, and procedures for managing security incidents. No online system is completely risk-free, but we take reasonable steps to protect the information entrusted to us.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests or direct marketing
• Request portability of data you provided to us
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the competent data protection authority

To exercise your rights, please contact us using the details provided on this page. We may request additional information to verify your identity before responding to your request.

10. Children’s Privacy

Our services are intended for adults who are legally eligible to rent a vehicle. We do not knowingly collect personal data from children for independent use of our services. If we learn that personal data has been submitted by a minor in violation of applicable law, we will take reasonable steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, maps, social media pages, or external booking and payment services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies before submitting personal data to them.

12. Accessibility Statement

rentcarinibiza.com is committed to digital accessibility and aims to make its website usable for the widest possible audience, including people with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we work to improve website structure, navigation, contrast, keyboard accessibility, and compatibility with assistive technologies. If you experience difficulty accessing any content or functionality on our website, please contact us so we can provide assistance and consider improvements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, website features, business operations, or data processing practices. Any updated version will be posted on this page with a revised effective date. Your continued use of rentcarinibiza.com after any changes take effect will be subject to the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, our use of cookies, your booking data, or your privacy rights, please contact rentcarinibiza.com through the contact form available on our website or by email at privacy@rentcarinibiza.com.

Effective date: 17 March 2026